Privacy Policy.

1. Introduction

LumiCore ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our turnkey services. This policy is designed to comply with the Protection of Personal Information Act (POPIA) of South Africa.

2. Who We Are

LumiCore is a specialist provider of integrated building solutions, including lighting, sustainable energy, and MEP (Mechanical, Electrical, and Plumbing) services, based in Midrand, South Africa. We act as the "Responsible Party" for the personal information we collect through this website.

3. What Personal Information We Collect

We may collect the following categories of personal information:

• Contact Details: Name, email address, phone number, and company name.
• Enquiry Data: Information you provide when requesting a quote or submitting a contact form.
• Technical Data: IP address, device type, browser information, and operating system.
• Usage Data: Information about how you navigate and interact with our website.
• Cookies: Data collected through cookies and similar tracking technologies.

4. How We Collect Information

We collect information in the following ways:

• Direct Interactions: Through forms you fill out on our site or direct communication via email or phone.
• Automated Technologies: As you navigate the site, we use cookies and server logs to collect technical data.
• Third Parties: From analytics providers such as Google Analytics.

5. Why We Use Personal Information

We use your information for the following purposes:

• To respond to your enquiries and provide tailored project quotes.
• To deliver our turnkey lighting and MEP services.
• To send marketing communications, provided you have opted in.
• To improve our website functionality and user experience.
• To maintain the security of our website and services.
• To comply with legal and regulatory obligations in South Africa.

6. Legal Basis (POPIA Conditions)

In line with POPIA, we process personal information based on:

• Consent: Where you have explicitly agreed to the processing.
• Contract: Where processing is necessary to perform a contract or quote.
• Legitimate Interest: To improve our business and provide better services.
• Legal Obligation: Where we are required by law to process data.

7. Cookies & Analytics

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device. We use them for site analytics and to remember your preferences. You can manage your cookie preferences through your browser settings, though disabling them may affect your experience on our site.

8. Sharing & Disclosure

We do not sell your personal information. We may share data with trusted service providers (such as hosting partners or technical consultants) who assist us in operating our business, provided they maintain strict confidentiality. We may also disclose information if required by law or to protect our rights.

9. Cross-Border Transfers

Your personal information may be stored on cloud-based servers located outside of South Africa. We ensure that these providers adhere to high standards of data protection that are substantially similar to the protections offered by POPIA.

10. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

11. Security Measures

We implement reasonable technical and organisational security measures to protect your data from loss, misuse, or unauthorised access. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

12. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you.
• Request the correction or deletion of inaccurate or outdated information.
• Object to the processing of your personal information in certain circumstances.
• Withdraw consent at any time where we rely on it to process your data.
• Lodge a complaint with the Information Regulator of South Africa.

13. Direct Marketing

We will only send direct marketing communications if you have opted in to receive them. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link in any of our emails.

14. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

16. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.